Different Payment Options
HomeLoanServ has several convenient options to choose from to pay your mortgage. Payment is due on the first day of each month. Late charges are assessed to your loan if payments are received after the 16th of the month. HomeLoanServ does not accept payments by credit or debit cards. Payments can be made through a bank account, but you’ll need your account number and routing number.
Pay Online with Borrower Connection
Paying your mortgage online through HomeLoanServ’s Borrower Connection is a secure and convenient way to manage your monthly payments. Log in every month to make a payment or save time and enroll in AutoPay. By using the AutoPay feature, you avoid missing your payment and getting a late fee. It’s quick to set up, and payment will be automatically withdrawn from your bank account each month.
Click here to log in to your Borrower Connection account and make a payment or enroll in AutoPay.
Don’t have a Borrower Connection account? Click here to create one. You will need your loan number to connect your loans to the account.
More information on setting up online payments is available in the informational packet mailed to you when you got your loan. If you need additional assistance contact us.
Pay by Phone (Automated System)
If you prefer to pay by phone, there is a free automated payment option. You will need to have your loan number, zip code, and bank account information available when making a payment through the automated system.
To use the system, call 800.526.7145 and select the option to make your payment through our automated system (press 9) and follow the prompts. You will identify your loan number, then confirm and add bank account information.
Please note, you may only pay your monthly payment through the automated phone system. Payment of additional principal or late fees are not accepted.
Pay by Phone (Customer Service Representative)
You can pay over the phone by speaking to a customer service representative. However, we encourage you to make your payment online through Borrower Connection or through the automated phone system because there are no fees for these options. You will be charged a $10 fee if you choose to contact a customer service representative to pay.
Customer service representatives are available from 8 a.m. to 5 p.m. Mountain time, Monday through Friday. Please have your loan number available.
Call 800.526.7145 and choose option 6 to speak to a customer service representative.
Pay by Mail
To make your payment to HomeLoanServ by mail, send your payment to:
P.O. Box 7541
Boise, ID 83707
With either option, please include your payment coupon. If that is not available, include your loan number, street address or both on the memo. If you are paying additional principal, you should include this in the memo of your payment. Please do not send cash.