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Number of Frequently Asked Questions: 16      << FIRST < PREV 1 NEXT > LAST >> 
Frequently Asked Question (FAQ)

 

How do I add your automated response email address to my "safe senders" list in my email program?

Please review your email program's help documentation for instructions on how to add our automated response email address (notify@homeloanserv.com) to your "safe senders" list.

Constant Contact maintains a list of instructions for common email programs like Gmail, Outlook.com (formally Hotmail) and Yahoo mail.

http://support2.constantcontact.com/articles/FAQ/2753

IMPORTANT: Please note that this link is provided for your convenience and we do not take any responsibility for its content.

Tags: #spam #safe #sender

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Is my personal information kept private?

We respect the privacy and security of your personal information. Just like you, we want all of your personal information kept that way  personal and private. Our staff adheres to the detailed privacy policy that is available here for your review.

Tags: #privacy

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Can I change my bank information in Borrower Connection for Automatic Payment Withdrawal?

No. The checking account information managed using the Checking Account Information Manager is for borrowers making payments online only and is not related to the Automatic Payment Withdrawal system. Please contact customer service to update this information.

Tags: #draft #ach #checking #account

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How do I make my payment?

You may make your payments online using HomeLoanServ's Borrower Connection using automatic bank draft, by mail, or delivery.

CREATE A BORROWER CONNECTION ACCOUNT

Create a Borrower Connection Account

MAIL PAYMENTS TO

PO BOX 7541
BOISE, ID 83707-1899

PAYMENT DROP OFF ADDRESS

565 W MYRTLE ST
BOISE ID 83702

Tags: #payment

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When is my payment considered late?

Your payment is due on the first day of the month. Late charges are applied to payments received after the 16th of the month. Postmarks are not considered when determining late payments. If the 16th falls on a weekend or a holiday, you have the following business day to make your payment.

Tags: #payment

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What do I do if my payment is going to be late?

Call us as soon as you know your payment will be late. Through our free counseling service, a counselor will help you with a plan to get back on track.

Tags: #late #payment

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What do I do if I cannot make my monthly payment?

Contact us immediately, no matter the situation. Idaho Housing has loan counselors who are trained and experienced in dealing with every situation.

Tags: #late #payment

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Can I defer a payment to the end of the loan?

Our mortgage loans do not allow deferment of payments. If you are having problems making your payment, please contact us immediately. We may have other options that can help.

Tags: #defer #payment

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Can I use a debit or credit card to make my payment?

At this time we do not have a system that can process debit or credit card payments. However, making a payment online is a debit to your checking account.

Tags: #credit #debit

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How do I add, remove, or change a name on my loan?

We cannot add people to a loan but we can update the name of an original borrower. In some cases, names can be removed from a loan. Call customer service for more information.

Tags: #add #remove #change

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What do I do if I got married and my last name has changed?

Send a photocopy of the marriage certificate, your loan number, and written request to update the name on the loan.

Tags: #marriage #name #change

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Can I remove my ex-spouse from my loan?

To remove a spouse from a HomeLoanServ loan, the borrower who will be keeping the home must qualify for the home on his or her own. However, not all loans are eligible for Release of Liability. To find out more about this process, call customer service.

Tags: #divorce

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What is recapture tax reimbursement?

If the IRS imposes the recapture tax on you when you sell your home and no new wage earner was included in the home for two years after the time the loan was made, HomeLoanServ will fully reimburse you for it. Recapture tax is calculated and assessed when you file your income taxes for the year in which the property was sold. If you are subject to recapture you should set aside funds from the sale's proceeds to pay this at tax time. Call customer service to learn more.

Tags: #irs #recapture

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How do I contact customer service?

If you have additional questions on your loan, call toll free at 800.526.7145.

Tags: #customer #service

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Is my personal information kept private?

We respect the privacy and security of your personal information. Just like you, we want all of your personal information kept that way  personal and private. Our staff adheres to the detailed privacy policy that is enclosed in this packet for your review.

Tags: #privacy

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What if I am having trouble making my mortgage payment?

Contact our free housing counseling service toll free at 877.888.3135.

Tags: #payment

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